229b Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 229b platform. When you visit the 229b website, create an account, play games, or use any of our services, you voluntarily provide certain information and some information is collected automatically. This Policy is designed to fully inform you about how that information is collected, processed, stored, and protected.

229b believes that your privacy is a fundamental right. We are committed to never selling your personal information to third parties and to never using it beyond the purposes described in this Policy. By continuing to use our services, you are considered to have given your consent to the terms of this Policy.

229b uses your personal information only for the following purposes:

3.1 Service Operation & Improvement

Your information is used to keep your account active, process transactions, provide bonuses, and ensure the overall functionality of the platform. For deposits and withdrawals, the necessary information is used to complete transactions via bKash, Nagad, Rocket, and bank transfer.

3.2 Identity & Age Verification

229b services are for people aged 21 or older only. The personal information you provide is verified to confirm your age and identity. This is part of our legal obligations and responsible gaming commitment.

3.3 Security & Fraud Prevention

Collected information is analysed to protect your account from unauthorised access, detect unusual transactions, and prevent money laundering.

3.4 Customer Support

Information is used to resolve your issues quickly, to assist the support team with relevant account details, and to maintain communication history. Our 24/7 live chat and email support team is always here for you.

3.5 Personalised Experience

Information may be used to analyse your preferred games and usage patterns in order to prepare relevant content and offers for you — but only within the platform.

3.6 Compliance with Legal Obligations

Information is retained and processed where necessary to comply with applicable laws and regulations.

Cookies and similar technologies are used on the 229b website. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, ensuring security, and saving your preferences. Without these cookies, the site will not function properly.

4.2 Functionality Cookies

These store your language preferences, screen settings, and other personalisation data to make your next visit smoother.

4.3 Analytics Cookies

Analytics cookies are used to understand which pages are visited most, where issues exist on the site, and how users navigate it. This information is collected entirely anonymously.

229b never sells, rents, or transfers your personal information to third parties for commercial purposes. However, necessary information may be shared in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is shared with the relevant payment service providers to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for processing the relevant transaction.

5.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and Ezugi — process technical data to operate specific games. They operate under strict confidentiality agreements.

5.3 Legal Requirements

Where we are legally required to provide information as part of a court order, directive from a regulatory authority, or legal investigation, the necessary information will be provided. In such cases, we will make every effort to notify you where possible.

5.4 Security Partners

Limited technical information may be shared with specialised security service providers to ensure fraud detection and cyber security — but no personally identifiable information.

229b follows industry-standard technologies and processes to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption.
• Data Encryption: Stored sensitive information — particularly payment-related data — is stored using strong encryption algorithms.
• Access Controls: Only authorised personnel have limited access to the necessary information, and all access is logged.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: An additional layer of security is available to protect your account.

229b retains your information only for as long as necessary:

7.1 Active Account Information

All information is retained for as long as your account remains active. Even after account closure, certain information may be held for a defined period in accordance with our policies.

7.2 Financial & Transaction Records

Transaction records are retained for an extended period for financial security, dispute resolution, and legal compliance.

7.3 Inactive Accounts

Information for accounts that have been inactive for an extended period is reviewed regularly for security purposes and deleted where applicable.

As a 229b user, you have the following rights:

To exercise any of the above rights, please contact our support team at: [email protected] — we will process your request within a reasonable time.

229b strictly prohibits anyone under the age of 21 from creating an account or using our services. We do not intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all collected information will be securely deleted.

If you believe a minor is using our services, please let us know at [email protected].

229b reserves the right to update this Privacy Policy as needed. The method of notification will depend on the nature of the change, as described below:

• Minor changes: The "Last updated" date at the top of the page will be updated.
• Important changes: A clear notice will be posted on the platform and, where necessary, an email will be sent.
• Fundamental changes: Advance notice will be given with sufficient time before the changes take effect.

Continuing to use our services after a policy update will be considered your acceptance of the revised policy. We recommend that you review this page regularly.

Our dedicated support team is always ready to assist you with any privacy-related questions, concerns, or requests:

We accept requests in both Bengali and English. For formal privacy-related requests, please include "Privacy Request" in the subject line of your email.